Cancellation policy

1. Coffee subscriptions

BOSCON Coffee Roasters offers a recurring coffee subscription, through which the customer receives monthly deliveries.

By purchasing a subscription, the customer accepts automatic monthly renewal.
Payment details are stored securely through Shopify's authorised payment gateway.
Payment is taken automatically before each delivery is dispatched.
The customer may change their shipping address and payment method at any time.

The customer may cancel or change their subscription at any time before the next billing date. To do so:

Once payment has been taken and the shipment prepared, that delivery can no longer be cancelled.

For more information about returns or faulty products, see the refund policy.

For certain special launches or limited editions, BOSCON Coffee Roasters may offer coffee pre-orders.

A pre-order involves purchasing a product that is not yet available for immediate shipping.
BOSCON may charge the full amount in advance, or a deposit with the balance due before dispatch.
The delivery date is an estimate and may vary depending on production or origin.

If the order has not yet been prepared, the customer may request cancellation free of charge.
If the order has already been roasted, ground, packed or handed over to the carrier, it can no longer be cancelled.
If the release date is significantly delayed, the customer will be informed and may request a refund.

For refunds due to product faults or damage, see the refund policy.

Because this is a food product, BOSCON Coffee Roasters does not offer a try-before-you-buy option or a trial period with a subsequent return.

This is due to food safety and traceability regulations, which prohibit the return of coffee that has been opened, handled or partially consumed.

For anything relating to subscriptions, pre-orders or delivery issues, email us at info@bosconcoffee.com.